Questions? We got answers.

Please schedule your service appointment on a day that is most available to you. We will contact you the day before your appointment to notify you of our 2 hour arrival window. If specific arrival times are required please address this when setting up the reservation. (Additional charges may apply)

Keep the delivery path and final placement area clear. You should also measure hallways, ceilings, elevators, and stairwells before delivery. If you need door removal, stair carries, hoisting, disposal, or another extra service, tell us when you book. The delivery fee still applies if the items do not fit.

If you need to cancel or reschedule, contact our office as soon as possible. For local appointments, please let us know by 10:00 AM the day before your service date to avoid cancellation fees. For out-of-area appointments or reservations over $500, please contact us by 10:00 AM two days before your appointment. Cancellation fees are 50% of the reservation total.

You can add services such as assembly, priority time reservations, disposal, in-home moving, and door removal when you place your order. Tell us what you need at booking so we can set up your reservation correctly.

Our drivers are not equipped to collect payments other than gratuity. All service charges will need to be collected by our dispatch office prior to the reservation being set or billed to the store. If you would like to add additional services such as Priority Time Requests, Assembly, In-Home Moving, Disposal, Etc, please arrange this at the time the reservation is placed. To learn more about these options feel free to ask a representative for details.